Privacy Policy

Privacy Policy for Oldup.store

Effective Date: 1 November 2024

At Oldup.store, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website, operate on Shopify, and conduct wholesale and retail transactions worldwide, including in Europe and beyond.

1. Who We Are

Oldup.store, is a Portugal-based vintage clothing brand that sells unique, high-quality apparel internationally. Our operations include retail sales through our Shopify store and wholesale transactions with business partners.

2. Information We Collect

When you interact with us, we may collect the following types of information:

a. Personal Information You Provide

  • When Purchasing: Name, billing and shipping address, phone number, email address, payment details, and order details.
  • Wholesale Accounts: Business name, tax identification number, contact information, and transaction history.
  • Newsletter Sign-Up: Email address.

b. Automatically Collected Information

  • Device Information: IP address, browser type, device type, operating system, and time zone.
  • Usage Data: Pages visited, time spent on our site, referring URLs, and actions taken (e.g., clicks).

c. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. For details, see our Cookie Policy.

3. How We Use Your Information

We use your personal data to provide, improve, and personalize our services:

  • To fulfill and manage orders, including shipping and delivery.
  • To process payments securely.
  • To communicate with you about orders, promotions, and updates.
  • To provide wholesale account services, including order management and support.
  • To analyze website performance and improve user experience.
  • To comply with legal obligations, including tax and accounting requirements.

4. Sharing Your Information

We share your data only as necessary and with trusted parties:

a. Service Providers

We share information with Shopify for website operations, payment processors for secure transactions, and shipping carriers for order delivery.

b. Legal Compliance

We may disclose your information if required by law, such as to comply with legal obligations or respond to lawful requests.

c. Business Transfers

If our business is sold or merged, your data may be transferred to the new owner under this Privacy Policy.

5. Your Rights as a European Customer

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):

  • Access and Portability: You can request a copy of the data we hold about you.
  • Correction: You may request corrections to inaccurate or incomplete data.
  • Erasure: You have the right to request the deletion of your personal data.
  • Restriction of Processing: You can ask us to limit how we use your data.
  • Objection: You can object to the processing of your data for specific purposes, such as direct marketing.
  • Data Transfers: If your data is transferred outside the EEA, we ensure it is protected under GDPR-compliant measures.

To exercise your rights, contact us at [Insert Email Address].

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. For example:

  • Order information: Retained for tax and legal compliance.
  • Marketing preferences: Retained until you opt out.

7. Wholesale-Specific Privacy Practices

For our wholesale clients, we collect additional business-related information, such as tax identification numbers and business addresses. This data is used exclusively for order processing, invoicing, and compliance with local laws.

8. Security of Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Shopify also employs secure encryption and compliance practices to ensure your transactions are safe.

9. Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before providing any personal data.

11. International Data Transfers

If you are located outside of Portugal, your information will be transferred to and processed in Portugal and other countries where we operate. These countries may have different data protection laws than your own. By using our services, you consent to these transfers.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. The revised policy will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: support@oldup.store
  • Mailing Address: Rua Anibal Cunha 101,4050-048, Porto
  • Phone:  +33 7 78 38 42 35

14. Cookie Policy

For detailed information about our use of cookies, please refer to our Cookie Policy page.

Thank you for trusting Oldup.Store. Your privacy matters to us. We are committed to ensuring that your shopping experience is safe, enjoyable, and transparent.